Project Performance Framework: The Role of Knowledge Management and Information Technology Infrastructure

Abstract

In the new construction era, construction projects are influenced by
many unpredictable factors. In an unpredictable and uncertain
environment, one of the major sources of sustaining competitive
advantage is utilizing knowledge management and information
technology to boost project performance. This article proposes to
empirically investigate whether Knowledge Management (KM)
and Information Technology Infrastructure (ITI) affect the
Project Performance (PP), as well as to identify factors and barriers
that influence the implementation of KM and ITI to support PP in
Construction Consulting Companies. Seven consultants from
Malaysian construction consulting companies were involved in
the qualitative research process, which was blended within a
case study design. Significant patterns and themes are identified
and presented in this article. A conceptual research framework
based on the qualitative analysis of how IT and KM support
project performance is proposed. The model comprises four major
components: knowledge management, ITI capability and project
performance as well as factors and barriers that influence
the implementation of KM and ITI capability to support project
performance.
Keywords: Knowledge Management, Information Technology
Infrastructure, Construction Project Performance, Construction
Knowledge Areas
JEL classification: O47, O14, Q55, C88